Return Policy
At Think Techo, we understand that plans can change, and sometimes, cancelling an order is necessary. Our cancellation policy is designed to be as flexible as possible while allowing us to maintain efficiency in our operations and service delivery.
Understanding Cancellations
Our cancellation policy allows customers to cancel their orders within a specific timeframe without hassle. The ability to cancel an order is contingent upon its status when the cancellation request is made. If the order has not been processed or shipped, customers can cancel at no additional cost.
Time Frame for Cancellation
Customers can cancel their orders within 24 hours of placing them without incurring any charges. If the cancellation request is made after the order has been processed but before it has been shipped, we may be able to cancel the order, but a minimal processing fee may be applied.
How to Cancel Your Order
To cancel an order, customers should contact our customer service team immediately. Providing the order number, customer details, and the reason for cancellation will expedite the process. Our customer service team is available through various phone, email, and live chat channels to assist with your cancellation requests.
Special Orders
Special orders or customized products may have different cancellation terms, which will be communicated at the time of purchase. Due to the customization involved, these orders are typically less flexible and may incur a higher cancellation fee if production has already begun.
Processing Cancellations
Once a cancellation request is received and confirmed, we will process it promptly. If the cancellation is approved, refunds will be processed according to the original payment method within a few business days. We aim to make this process as swift and seamless as possible to ensure customer satisfaction.
Late Cancellations
Cancellations received after an order has been shipped are treated as returns, not cancellations. In such cases, please refer to our Return Policy for instructions on returning the product for a refund.
If you have any questions about cancellations or need assistance during the cancellation process, our customer service team is ready to help. You can contact us directly through the contact options available on our website.
