Refund Policy
At Think Techo, we stand behind the quality of our products and aim to ensure that our customers are delighted with their purchases. However, we understand that sometimes, a product only partially meets your needs or expectations. Here is our detailed refund policy to help you know how we handle returns and refunds:
Eligibility for a Refund
- Time Frame:You can request a refund within 15 days of the delivery date.
- Condition of Product:The item must be returned in its original condition, unopened, and with all original packaging and accessories.
- Proof of Purchase:A valid proof of purchase is required for all refund requests.
Non-Refundable Items
- Custom orders or specially configured products.
- Software or digital products once activation or download has occurred.
- Opened accessories such as cables and connectors.
Process for Requesting a Refund
- Contact Us:First, contact our customer service team through our website. Provide your order details and the reason for the return.
- Return Authorization:You will receive a Return Merchandise Authorization (RMA) number if your return is approved. This number must be marked on the return package.
- Shipping the Product Back:You are responsible for returning the item at your expense. We recommend using a trackable shipping service to ensure the item arrives back at our warehouse.
Refund Processing
- We will process your refund once we receive the returned item and confirm that it meets our return conditions.
- Refund Method:Refunds will be issued to the original method of payment.
- Processing Time:Please allow up to 10 business days from receiving the returned item for the refund to be processed.
Exceptions and Special Instructions
● If you receive a defective or damaged product, please contact us immediately for specific instructions. We will cover the return shipping costs and offer a full refund or a replacement.
Restocking Fee
A restocking fee may apply. This fee will be deducted from your refund and is typically 25 per cent of the item’s price, depending on the condition of the returned item.
At Think Techo, your satisfaction is our priority. We aim to make the refund process as smooth as possible. If you have any questions or need assistance with your refund, please do not hesitate to contact our customer service team.
This policy ensures transparency and customer satisfaction, clearly describing how refunds are handled and setting proper customer expectations.
